Update for Monday 15th
Yes, we are open and shipping daily as usual during level 2 in Auckland (level 3 rest of NZ).
We're taking all precautions. Some of our team are working from home.
We are monitoring live chat 9 to 5 and replying to emails same-day, however we may not be able to answer all phone-calls due to some staff working from home.
Live chat and email are the best methods to contact us at this busier than usual time.
Following 2 short weeks (Auckland Anniversary then Waitangi Day), and the influx in online orders that lockdown causes, the couriers may be under extra pressure.
Please allow an extra day or two for delivery.
Normal delivery is 2 to 4 working days. If it has been more than 5 working days and your parcel has not arrived, please check the online tracking, or contact us and we can check for you.