IMPORTANT for less experienced users: Watch the thinning scissors technique video to avoid the teeth of your thinners catching during use (note this is not covered by the warranty so correct technique is important to avoid damage).
When will my order leave?
Most orders leave the same day if placed by midday Monday to Friday. Large products (eg: tubs and tables), orders placed on weekends or public holidays usually leave the next working day.
When will my order arrive?
Most orders arrive 1 to 2 working days after they've left us. Larger items may take 2 to 4 working days. Allow 1 to 2 days extra for rural delivery. If your order combines larger and smaller items, larger items may arrive a day or two after smaller items. If in a hurry, please check the delivery updates from our courier partners here for NZ Post and here for Toll.
How much is shipping?
Shipping starts from $3.80 for small, light items. Most orders are $6 for standard shipping up to 10kgs. Please note rural delivery has different rates. Bulk shipping rates apply for orders over 10kgs or high-volume products (such as tables, tubs, dryers and bulk shampoo). The website works out shipping in checkout, before you pay.
Are you in stock?
Stock levels on our website are live. What's showing in stock online is physically in stock in our NZ warehouse, ready to ship.
My delivery question is not answered here
Head to the HELP section, and search for more answers.
Returns & Guarantees
AllGroom is proud to offer the best grooming brands at affordable prices, without compromising service and support. However, if something goes wrong or you’re not completely satisfied with a product you’ve purchased from us, please let us know right away. We stand by our products and we’d like the chance to put it right.
Can I return what I've purchased?
By law we don't have to accept change of mind returns, so before you buy, please check with us first if you're not 100% sure if a product matches your needs. Keep in mind a change of mind return is not the same as a warranty return (for a suspected fault or defect), but purchasing the wrong product is considered change of mind.
Check here to find out which type of return applies to your situation, then get in touch so we can approve your return.
Is my product cover under warranty?
On the rare occasion a product is faulty, has a defect, or fails to work as described, we'd like the chance to put it right. Depending on how long you've had it and what is wrong, we might get it repaired, replaced or refunded. To find out your options, click here.