Inspection Fee
Inspection Fee

Inspection Fee

In stock Code: 00121
Regular price
$75.00
Regular price
RRP:
Sale price
$75.00
Unit price
per 
Tax included.
- +

If you have a product which you believe is faulty, we may require you to pay for this inspection fee if it turns out not to be faulty. This is to cover time taken to inspect products and associated return shipping. Please see the conditions in the description below before purchasing.

Specifications

If you believe your product may be faulty and wish to have it inspected and fixed please email customer services on admin@allgroom.co.nz

If you are instructed to return the product please remember to include your name, address, order number and a basic description of what the problem is.

NOTE: This also applies for items being returned that are still under warranty.

Delivery

When will my order leave?

Most orders leave the same day if placed by midday Monday to Friday. Orders on weekends, public holidays, or for large products (eg: dryers, tubs, tables), usually leave the next working day.

When will my order arrive?

Most orders arrive 1 to 2 working days after they've left us. Larger items may take 2 to 4 working days. Allow 1 to 2 days extra for rural delivery. If your order combines larger and smaller items, larger items may arrive a day or two after smaller items. 

How much is shipping?

Shipping starts from $3 for small, light items. Most orders are maximum $5 for standard shipping for orders up to 10kgs. Add $4 for rural delivery. Bulk shipping rates apply for orders over 10kgs or high-volume products (such as tables, tubs, dryers and bulk shampoo). The website works out shipping in checkout, before you pay. 

Are you in stock?

Stock levels on our website are live. What's showing in stock online is physically in stock in our NZ warehouse, ready to ship. 

My delivery question is not answered here

Head to the HELP section, and search for more answers.

Returns & Guarantees

AllGroom is proud to offer the best grooming brands at affordable prices, without compromising service and support. We put our customers first and believe great prices don’t have to be at the expense of great service.

However if something goes wrong, or you’re not completely satisfied with a product you’ve purchased from us, please let us know right away. We stand by our products. We’d like the chance to put it right.

Can I return what I've bought?

If you’d like to return an item for any reason, first check the HELP section to find out which type of return applies to your situation, then get in touch so we can approve your return. Whether you can return a product depends on a few factors, so search Returns in the HELP section for all your options.

What are my options if a product has a fault?

On the rare occasion a product is faulty, has a defect, or fails to work as described, we'd like the chance to put it right. Depending on how long you've had it and what is wrong, we might get it repaired, replaced, refunded, or provide another remedy. To find out your options, search Returns in the HELP section.

The answer to my returns question is not here

To find out more about warranty claims, returns, guarantees and more, search Returns in the HELP section, or get in touch for personal service.