Got a question? No matter if product, breed or service related, search our entire help section. Just type the subject and you'll see our FAQ's. Alternatively, search under categories below.
Frequently Asked Questions
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Product Help
Blades
- Blade Guide: How to Clean and Maintain your Clipper Blades
- Product Spotlight: Andis Fine Tooth Ceramic Blades - Elevate Your Grooming Game
- 7 Reasons why your brand new blade might not be performing at its best
Clippers
- Heiniger Opal - Troubleshooting Guide
- Andis Pulse ZR II - Troubleshooting Guide
- Clipper Guide: Comparing ALL Corded AND Cordless Clippers to Help You Choose
Scissors
- Guide: Choosing & comparing dog grooming scissors
- How to use thinning scissors and avoid catching (with video)
- How do I adjust the tension on my scissors & how do I know if the tension is correct?
Shampoo
- The Importance of Using Conditioner: Do you really need it?
- From Concentrates to Convenience: Decoding Dog Shampoo Dilution
- What's the Best Shampoo to use on a Cats delicate skin?
Breed Guides
- Top 6 Winter Grooming Tips: How to maintain healthy skin & coat in the cooler months
- How to Remove Mats on my Non-Shed Dog?
- How to Reduce Shedding for Double Coated Breeds
Dryers
- Dryer Spotlight: Your Guide to Choosing the Perfect MetroVac Dog Dryer
- Carbon Brush Guide: When should I replace the Carbon Brushes in my Dryer?
- What Size Happy Hoodie do I need?
Services and Support Help
Technical Support
- What is ShopPay? Why can't I pay using Zip, or PoLi?
- How do I use a discount code?
- How do I reset my password?
Returns & Guarantees
- I think there's a fault with a product I bought from you. What should I do?
- Can I return a product I've purchased?
- Can I change my order after I've paid for it?
