CLICK & COLLECT

CLICK & COLLECT

Auckland Region

SAME-DAY DISPATCH

Shipping daily Mon to Fri
BLADE SHARPENING

BLADE SHARPENING

Check our service

Returns & Guarantees

AllGroom is proud to offer the best grooming brands at affordable prices, without compromising service and support. However, if something goes wrong or you’re not completely satisfied with a product you’ve purchased from us, please let us know right away. We stand by our products and we’d like the chance to put it right. 

Can I return what I've purchased?

By law we don't have to accept change of mind returns, so before you buy, please check with us first if you're not 100% sure if a product matches your needs. Keep in mind a change of mind return is not the same as a warranty return (for a suspected fault or defect), but purchasing the wrong product is considered change of mind.

You can also read more about your consumer rights if you change your mind

Check here to find out which type of return applies to your situation, then get in touch so we can approve your return. 

Is my product cover under warranty?

On the rare occasion a product is faulty, has a defect, or fails to work as described, we'd like the chance to put it right. Depending on how long you've had it and what is wrong, we might get it repaired, replaced or refunded. To find out your options, click here.

The answer to my returns question is not here

To find out more about warranty claims, returns, guarantees and more, go to the Returns to check your options, or get in touch for personal service.