Got a question? No matter if product, breed or service related, search our entire help section. Just type the subject and you'll see our FAQ's. Alternatively, search under categories below.
Frequently Asked Questions
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- Unveiling the Mystery of Blunt Blades: Why Your New Dog Grooming Blade May Lack the Edge
- How To clean and Maintain your Clipper Blades
- Why is my blade chewing or grabbing, not cutting?
- Trimmer Guide: Comparing all MINI and MIDI Cordless Trimmers
- What do I need to groom my dog at home?
- Guide: Caring for your new clippers
- Guide: Choosing & comparing dog grooming scissors
- How to use thinning scissors and avoid catching (with video)
- How do I adjust the tension on my scissors & how do I know if the tension is correct?
- From Concentrates to Convenience: Decoding Dog Shampoo Dilution
- What's the Best Shampoo to use on a Cats delicate skin?
- How to use Yuup! Spa Treatments
- Top 6 Winter Grooming Tips: How to maintain healthy skin & coat in the cooler months
- How to Remove Mats on my Non-Shed Dog?
- How to Reduce Shedding for Double Coated Breeds
- Dryer Spotlight: Your Guide to Choosing the Perfect MetroVac Dryer
- Carbon Brush Guide: When should I replace the Carbon Brushes in my Dryer?
- What Size Happy Hoodie do I need?
- Creative Grooming Ideas for all levels of experience
- How to use Groom Professional Blow Pens
- How to Clean and Maintain my Dogs Ears at Home?
Services and Support Help
- I think there's a fault with a product I bought from you. What should I do?
- Can I return a product I've purchased?
- Can I change my order after I've paid for it?
- Can you combine two orders & refund the shipping?
- Can I order an item that is out of stock?
- Are you in stock of everything in New Zealand?