Got a question? No matter if product, breed or service related, search our entire help section. Just type the subject and you'll see our FAQ's. Alternatively, search under categories below.
Frequently Asked Questions
Search our help section
- Why is my blade chewing or grabbing, not cutting?
- What's the difference between the silver and the black blades?
- How do I attach a comb attachment on a clipper blade? (plus videos)
- Caring for lithium-ion batteries
- Clipper Review: Comparing all CORDLESS dog and horse clippers and trimmers
- 4 Steps to Successful Grooming
- Guide: Choosing & comparing dog grooming scissors
- How to use thinning scissors (with video)
- How do I adjust the tension on my scissors & how do I know if the tension is correct?
- Can you use dog shampoo on cats?
- What's the best shampoo for wire coat dogs?
- Bio-Groom Econo Groom Dilution Rate
- How to Reduce Shedding for Double Coated Breeds
- When Should I Start Grooming My Puppy?
- The Ultimate Poodle Clippers & Grooming Guide
- What Size Happy Hoodie do I need?
- Dryer guide: How to compare and choose the right dryer
- Dog dryer terms & tips to know before you buy
- How to use a Nail Grinder on your Anxious Pet
- How to Clip your Dogs Nails
- The Brush Guide: What type of brush or comb do I need?
Services and Support Help
- I think there's a fault with a product I bought from you. What should I do?
- Can I return a product I've purchased?
- Can I change my order after I've paid for it?
- Can you combine two orders & refund the shipping?
- Can I order an item that is out of stock?
- Are you in stock of everything in New Zealand?