Got a question? No matter if product, breed or service related, search our entire help section. Just type the subject and you'll see our FAQ's. Alternatively, search under categories below.
Frequently Asked Questions
Search our help section
Product Help
Blades
- Why is my blade chewing or grabbing, not cutting?
- What's the difference between the silver and the black blades?
- How do I attach a comb attachment on a clipper blade? (plus videos)
Clippers
- Caring for lithium-ion batteries
- Clipper Review: Comparing all CORDLESS dog and horse clippers and trimmers
- 4 Steps to Successful Grooming
Scissors
- Guide: Choosing & comparing dog grooming scissors
- How to use thinning scissors (with video)
- How do I adjust the tension on my scissors & how do I know if the tension is correct?
Shampoo
- Can you use dog shampoo on cats?
- What's the best shampoo for wire coat dogs?
- Bio-Groom Econo Groom Dilution Rate
Breed Guides
- How to Reduce Shedding for Double Coated Breeds
- When Should I Start Grooming My Puppy?
- The Ultimate Poodle Clippers & Grooming Guide
Dryers
- Dryer guide: How to compare and choose the right dryer
- Dog dryer terms & tips to know before you buy
- Why has my dryer stopped working?
Services and Support Help
Returns & Guarantees
- I think there's a fault with a product I bought from you. What should I do?
- Can I return a product I've purchased?
- Can I change my order after I've paid for it?
