Got a question? No matter if product, breed or service related, search our entire help section. Just type the subject and you'll see our FAQ's. Alternatively, search under categories below.
Frequently Asked Questions
Search our help section
- Product Spotlight: Andis Fine Tooth Ceramic Blades - Elevate Your Grooming Game
- Why is my brand new clipper/blade not cutting?
- How To clean and Maintain your Clipper Blades
- Clipper Guide: Comparing ALL Corded AND Cordless Clippers to Help You Choose
- Trimmer Guide: Comparing all MINI and MIDI Cordless Trimmers
- What do I need to groom my dog at home?
- Guide: Choosing & comparing dog grooming scissors
- How to use thinning scissors and avoid catching (with video)
- How do I adjust the tension on my scissors & how do I know if the tension is correct?
- From Concentrates to Convenience: Decoding Dog Shampoo Dilution
- What's the Best Shampoo to use on a Cats delicate skin?
- How to use Yuup! Spa Treatments
- Top 6 Winter Grooming Tips: How to maintain healthy skin & coat in the cooler months
- How to Remove Mats on my Non-Shed Dog?
- How to Reduce Shedding for Double Coated Breeds
- Dryer Spotlight: Your Guide to Choosing the Perfect MetroVac Dog Dryer
- Carbon Brush Guide: When should I replace the Carbon Brushes in my Dryer?
- What Size Happy Hoodie do I need?
- Creative Grooming Ideas for all levels of experience
- How to use Groom Professional Blow Pens
- How to Clean and Maintain my Dogs Ears at Home?
Services and Support Help
- I think there's a fault with a product I bought from you. What should I do?
- Can I return a product I've purchased?
- Can I change my order after I've paid for it?
- Can you combine two orders & refund the shipping?
- Can I order an item that is out of stock?
- Are you in stock of everything in New Zealand?