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Auckland Region

I've received the wrong product with my order

In the unlikely event that we sent you the wrong item by mistake (sorry!), we'll replace it asap with the correct item to match what you ordered.

To receive your replacement 

1. Do not unpack or use the product. Contact us straight away, within no more than 7 days of receiving your order.

2. We'll arrange for the wrong item to come back to us at our cost. Normally we'll send you a prepaid, addressed courier bag, or a prepaid courier collection ticket to use. Please take care to send items back in brand new condition (unopened, unused, packaging intact).

Important: Please return items straight away, no more than 7 working days after receiving the prepaid courier bag or courier ticket. For larger / bulky items, we may arrange a courier to pick-up from you.

3. We'll send the correct items asap - sent at no extra shipping cost of course.

Always contact us right away so we can put it right for you asap.