Australia Shipping Information

Shipping

Most orders will be dispatched via DHL or NZ Post (in partnership with Australia Post), depending on volume and weight.

At the moment, we are currently unable to ship the following products to Australia:

• Dangerous Goods products such as aerosol or products with alcohol contents (e.g. Groom Professional and Bio-Groom colognes)
• Tubs and Tables
• Hydra Shampoo, Conditioner & Finishing Products
• Grooming Stools
• Servicing

If your order contains one or more of these items, you must remove them from your cart in order to process your check out.

Pricing

Australian prices include a 10% GST. If you are a business, you can claim your GST back using the ABN number provided on your invoice.

Please note that Australian pricing differs from New Zealand pricing as we are based in New Zealand. Additional costs involved in shipping products to Australia include international shipping fees, local taxes, and currency conversion fees. These costs go beyond just the exchange rate, which is why our pricing in Australia may be different. 

We do our best to absorb as many of these costs as possible to ensure pricing remains fair across the ditch. You will see the final total in AUD at checkout once you enter your address, so there are no surprises.

Australia Customs

Please be aware that when your parcel arrives in Australia, there may be customs or import duties that need to be paid. Unfortunately, we cannot guarantee whether you will be charged. Customs charges typically apply only to orders valued at AU$1000 or more.

If these charges are incurred, they are the recipient's responsibility, not the sender's. The value is based on the retail price plus shipping before any discounts are applied. For more information about customs regulations, please click here.