When will my order leave?
Most orders leave the same day if placed by midday Monday to Friday. Orders on weekends, public holidays, or for large products (eg: dryers, tubs, tables), usually leave the next working day.
When will my order arrive?
Most orders arrive 1 to 2 working days after they've left us. Larger items may take 2 to 4 working days. Allow 1 to 2 days extra for rural delivery. If your order combines larger and smaller items, larger items may arrive a day or two after smaller items.
How much is shipping?
Shipping starts from $3 for small, light items. Most orders are maximum $5 for standard shipping for orders up to 10kgs. Add $4 for rural delivery. Bulk shipping rates apply for orders over 10kgs or high-volume products (such as tables, tubs, dryers and bulk shampoo). The website works out shipping in checkout, before you pay.
Are you in stock?
Stock levels on our website are live. What's showing in stock online is physically in stock in our NZ warehouse, ready to ship.
My delivery question is not answered here
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