Heiniger's best selling Xplorer has just been upgraded. The all new Heiniger Xplorer Pro Cordless Clipper is ideal for professional horse and cattle clipping. Even more powerful than the Xplorer, the Xplorer Pro has 2 speed settings of 2450 and 2900 dbs/minute and an integrated shearing pressure indicator. Also lighter than the original Xplorer, (weighing just 975 grams) and quieter. The first clipper to date to include a patented tension indicator which provides more precise clipping than ever before and extends the clipper’s life. Due to it's unique double gear wheel, power is optimally transferred from the motor to the clipper head, providing low vibration. Comes with 2x 10.8v Lithium-ion rechargeable batteries to deliver 120 minutes of clipping time each from a 90 minute recharge, allowing you to clip and charge at the same time for endless run-time. LED power indicator shows battery charge level.
More details below.
Replacement blades available in sizes 35/17, 31F/15, 21/23 and 31/15.
Description
Comes complete with: Xplorer Pro cordless clipper with wrist loop, 2 rechargable Lithium-ion batteries, 35F/23 standard horse and cow blade set, hard-sided storage carry case, charging dock, power pack with NZ plug, full size oil, Heiniger screwdriver (for easy blade changes), cleaning brush, detailed operating instructions. See Specifications below for blades information.
TIP: Lefty loosey, righty tighty! Watch the video below for how to tighten your Xplorers. The easy way to set the tension is with the clipper on, adjust the tension looser (turn dial left) until you hear the blade noise change. While still running, tighten the tension (turn dial right) slowly just until you hear the blade noise change again. Give it a further 2 half turns and start clipping. If needed, you can further tighten a quarter turn at a time (remember to clip in-between to test).
Watch the videos below to see the Xplorer in action and how to set blade tension.
Specifications
Blades
This clipper comes with the standard equine blade set 35F/23 for that show finish, leaving a smooth and long lasting finish with 1-2mm of cover.
Keep blades lubricated following oil instructions (included with the clippers).
Use Heiniger Special Oil (available from AllGroom) to extend blade performance, a biodegradable non-toxic clipper oil developed by Heiniger.
Note that fine blades (indicated by an F) leave a shorter finish. A 31 blade is 2 to 4mm versus a 31F (fine) which is 1 to 2mm for example.
Swapping blades is a simple matter of unscrewing and changing the blades, screwing them back up and adjusting the tension. See the video on the Details tab showing how to adjust the tension. A special screwdriver is included with your Xplorers for changing blades.
Heiniger Cleaning and Care Instructions
(a printed copy of these instructions is also included with your Xplorer clippers)
Cleaning
After clipping, remove all oil from the machine by rubbing it down with a dry cloth and carefully clean the head and blades with a dry brush as supplied with each new machine.
The use of kerosene or other liquid may cause the parts to wear prematurely. Do not use compressed air to clean any area of the machine. Regularly cleaning the air filter with a dry brush is essential.
NEVER IMMERSE OR CLEAN THE MACHINE IN WATER OR OTHER LIQUID
KEROSENE AND OTHER CLEANING PRODUCTS ARE NOT A FORM OF LUBRICATION
Lubrication
The blades and machine head must be adequately lubricated during clipping so that they don’t run dry and become hot. Re-oil the parts after cleaning to prevent rusting.
If the clipping pressure is too low, hair can gather between the clipping blades. This results in a poor clipping quality.
In this case, clean the clipping blades as described in the manual.
Delivery
When will my order leave?
Same day dispatch for orders placed before 1pm Mon-Fri. Orders placed over the weekend or public holiday will be dispatched next business day.
When will my order arrive?
For New Zealand orders, most parcels arrive 1-3 working days after they've left us. Allow an extra day or two for rural delivery and oversized orders.
For Australian orders, estimated delivery is 3 to 7 working days after they've left us.
How much is shipping?
Shipping is estimated by weight and starts from $4.80. The website works out shipping in checkout, before you pay.
Are you in stock?
Stock levels on our website are live. What's showing in stock online is physically in stock in our NZ warehouse, ready to ship. Please note we do not work with back-orders.
My delivery question is not answered here
Head to the HELP section, and search for more answers.
Returns & Guarantees
At AllGroom, we stand by our products and want you to be completely happy with your purchase, but if something goes wrong or you’re not satisfied, please reach out to us—we’re here to help!
Can I return what I've purchased?
If you’d like to return an item, please head to our contact page and fill out the return request form. We’ll be in touch to guide you through the process.
Change of Mind Returns
We offer a 7-Day Peace of Mind return policy.
If you've purchased the wrong item, size, or no longer need it, you can return it for an exchange or refund. Just make sure to contact us within 7 days of the products arrival.
Please be aware we can only accept items for return that are 100% brand new, unused and in resalable condition. Used or tested items are not eligible for a return. For change of mind returns, the customer is responsible for return shipping costs.
Can I choose a refund, store credit, or exchange?
As long as your item is unused, and you have contacted us within 7 days of the products arrival, you can return your item for your choice of a refund or an exchange. We are unable to offer store credit.
For exchanges, you can use the value toward any other item of equal or greater value, with any additional shipping costs covered by you.
Refunds will be processed to the original payment method or your nominated bank account, minus a 2.5% processing fee.
Warranty Returns
All items we sell come with a 12-month manufacturer’s warranty, covering defects caused by manufacturing faults, but not wear and tear or misuse. For more about warranties and what’s covered, click here.
How do I Request a Warranty Return?
If you believe your product has a fault or defect, please head to our contact page and fill out the return request form. We’ll be in touch to help resolve the issue, and we’ll cover the cost of return postage if needed.
Can I choose a repair, refund, or replacement?
If possible, we always aim to repair first. We have authorised technicians available for every brand we sell. If a repair is not possible, then we will provide a replacement. If a replacement unit is not available, we will offer a refund.
Damaged Items
While we do our best to package every parcel safely, rough handing can lead to a less than ideal unboxing experience. If you receive a broken or damaged product, please let us know as soon as possible and send us an email to support@allgroom.co.nz with photo evidence of the damage.
Need More Information?
If you still have questions about warranty claims, returns, or any other queries, please check out our detailed Returns Page for more information. Alternatively, feel free to contact us directly—we’re happy to help!