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ALLGROOM BEST SELLER
Bio-Groom Silk Cream Rinse Conditioner is one of AllGroom's best sellers in the entire shampoo category. This is the new smaller size, so you can try it at a great price now then buy in one of the larger sizes later once you know what all the fuss is about! Also available in 946ml, 3.8L and 9.47L sizes.
This formula is designed for over-worked coats. It's a great tangle remover, ideal for knot and tangle-prone coats, finer or double coats. It really does leave the coat silky smooth and shiny as the name promises. Fortified with Chamomile, nature's own hair and skin conditioner, along with silk proteins. Leaves the coat looking and feeling its best. More details below.
Description
The anti-static, tearless formula won't weigh down the coat, adding body and fullness - fantastic for lank coats needing a boost. Helps protect the hair cuticle for better resiliency to heat-styling, clipper blade heat, dusty or salty air, air conditioning and frequent bathing. Popular choice for show dogs. pH balanced. Biodegradable. Ideal for longer or knot-prone coats between grooming (perfect finishing rinse for clients you know you won't see again for a while!). Rinses clean - no irritating residue. Designed for all coat colours, including white.
Safe to use with topical flea and tick treatments. Cruelty-free. No silicons, no parabens.
Specifications
Dilutes 4:1, or use full-strength for damaged or tangle-prone coats.
Moisturising creme rinse for use following shampoo.
Rinse out shampoo. Apply creme rinse. Leave on for up to 1 minute for extra conditioning treatment.
Delivery
When will my order leave?
Same day dispatch for orders placed before 1pm Mon-Fri. Orders placed over the weekend or public holiday will be dispatched next business day.
When will my order arrive?
For New Zealand orders, most parcels arrive 1-3 working days after they've left us. Allow an extra day or two for rural delivery and oversized orders.
For Australian orders, estimated delivery is 3 to 7 working days after they've left us.
How much is shipping?
Shipping is estimated by weight and starts from $4.80. The website works out shipping in checkout, before you pay.
Are you in stock?
Stock levels on our website are live. What's showing in stock online is physically in stock in our NZ warehouse, ready to ship. Please note we do not work with back-orders.
My delivery question is not answered here
Head to the HELP section, and search for more answers.
Returns & Guarantees
At AllGroom, we stand by our products and want you to be completely happy with your purchase, but if something goes wrong or you’re not satisfied, please reach out to us—we’re here to help!
Can I return what I've purchased?
If you’d like to return an item, please head to our contact page and fill out the return request form. We’ll be in touch to guide you through the process.
Change of Mind Returns
We offer a 7-Day Peace of Mind return policy.
If you've purchased the wrong item, size, or no longer need it, you can return it for an exchange or refund. Just make sure to contact us within 7 days of the products arrival.
Please be aware we can only accept items for return that are 100% brand new, unused and in resalable condition. Used or tested items are not eligible for a return. For change of mind returns, the customer is responsible for return shipping costs.
Can I choose a refund, store credit, or exchange?
As long as your item is unused, and you have contacted us within 7 days of the products arrival, you can return your item for your choice of a refund or an exchange. We are unable to offer store credit.
For exchanges, you can use the value toward any other item of equal or greater value, with any additional shipping costs covered by you.
Refunds will be processed to the original payment method or your nominated bank account, minus a 2.5% processing fee.
Warranty Returns
All items we sell come with a 12-month manufacturer’s warranty, covering defects caused by manufacturing faults, but not wear and tear or misuse. For more about warranties and what’s covered, click here.
How do I Request a Warranty Return?
If you believe your product has a fault or defect, please head to our contact page and fill out the return request form. We’ll be in touch to help resolve the issue, and we’ll cover the cost of return postage if needed.
Can I choose a repair, refund, or replacement?
If possible, we always aim to repair first. We have authorised technicians available for every brand we sell. If a repair is not possible, then we will provide a replacement. If a replacement unit is not available, we will offer a refund.
Damaged Items
While we do our best to package every parcel safely, rough handing can lead to a less than ideal unboxing experience. If you receive a broken or damaged product, please let us know as soon as possible and send us an email to support@allgroom.co.nz with photo evidence of the damage.
Need More Information?
If you still have questions about warranty claims, returns, or any other queries, please check out our detailed Returns Page for more information. Alternatively, feel free to contact us directly—we’re happy to help!