ProGroom's Dermal Care is a extra gentle, hypoallergenic shampoo, formulated for sensitive or scratchy dogs, and dogs with delicate coats. Gentle enough for cats too. Sulfate-free, gentle cleanser with a 'less is best' formula to reduce the risk of allergic reaction by avoiding all common allergens. Favoured by groomers with sensitive skin also.
Fresh, clean tropical scent with a hint of pineapple. One of our favourite scents in the entire ProGroom range. Not too heavy but enough to leave a delicious, light scent on the coat. Non-irritant fragrance. Dilute 1:2 for hand washing.
Find out more below
Description
Sulfate-Free. Gently cleans without stripping coat's natural oils. Replenishes and maintains moisture balance with panthenol, natural glycerine and aloe vera. Jojoba Wax Esters help keep skin calm and comfortable. Allantoin provides anti-irritant protection and prevents dryness. Contains no known allergens. Non-irritant fragrance is unlikely to cause a reaction.
See below for directions
Specifications
ProGroom Dermal Care Shampoo Directions for Use
For best results, dilute before use.
Use 1 part water to 2 parts shampoo. Repeat if required for extra cleaning. Use diluted shampoo within 24 hours.
Apply diluted shampoo to a wet coat and gently work through the entire coat. Avoid contact with eyes. Best used with Berry Bright foam cleanser for the face instead which is safe around the eyes.
Rinse thoroughly. For best results follow with ProGroom Dermal Care Conditioner.
Delivery
When will my order leave?
Same day dispatch for orders placed before 1pm Mon-Fri. Orders placed over the weekend or public holiday will be dispatched next business day.
When will my order arrive?
For New Zealand orders, most parcels arrive 1-3 working days after they've left us. Allow an extra day or two for rural delivery and oversized orders.
For Australian orders, estimated delivery is 3 to 7 working days after they've left us.
How much is shipping?
Shipping is estimated by weight and starts from $4.80. The website works out shipping in checkout, before you pay.
Are you in stock?
Stock levels on our website are live. What's showing in stock online is physically in stock in our NZ warehouse, ready to ship. Please note we do not work with back-orders.
My delivery question is not answered here
Head to the HELP section, and search for more answers.
Returns & Guarantees
At AllGroom, we stand by our products and want you to be completely happy with your purchase, but if something goes wrong or you’re not satisfied, please reach out to us—we’re here to help!
Can I return what I've purchased?
If you’d like to return an item, please head to our contact page and fill out the return request form. We’ll be in touch to guide you through the process.
Change of Mind Returns
We offer a 7-Day Peace of Mind return policy.
If you've purchased the wrong item, size, or no longer need it, you can return it for an exchange or refund. Just make sure to contact us within 7 days of the products arrival.
Please be aware we can only accept items for return that are 100% brand new, unused and in resalable condition. Used or tested items are not eligible for a return. For change of mind returns, the customer is responsible for return shipping costs.
Can I choose a refund, store credit, or exchange?
As long as your item is unused, and you have contacted us within 7 days of the products arrival, you can return your item for your choice of a refund or an exchange. We are unable to offer store credit.
For exchanges, you can use the value toward any other item of equal or greater value, with any additional shipping costs covered by you.
Refunds will be processed to the original payment method or your nominated bank account, minus a 2.5% processing fee.
Warranty Returns
All items we sell come with a 12-month manufacturer’s warranty, covering defects caused by manufacturing faults, but not wear and tear or misuse. For more about warranties and what’s covered, click here.
How do I Request a Warranty Return?
If you believe your product has a fault or defect, please head to our contact page and fill out the return request form. We’ll be in touch to help resolve the issue, and we’ll cover the cost of return postage if needed.
Can I choose a repair, refund, or replacement?
If possible, we always aim to repair first. We have authorised technicians available for every brand we sell. If a repair is not possible, then we will provide a replacement. If a replacement unit is not available, we will offer a refund.
Damaged Items
While we do our best to package every parcel safely, rough handing can lead to a less than ideal unboxing experience. If you receive a broken or damaged product, please let us know as soon as possible and send us an email to support@allgroom.co.nz with photo evidence of the damage.
Need More Information?
If you still have questions about warranty claims, returns, or any other queries, please check out our detailed Returns Page for more information. Alternatively, feel free to contact us directly—we’re happy to help!