Bio-Groom Facial Foam Tearless Cleanser (Unscented) is a specialized, tear-free face foam cleaner. This foam delivers a deep, mechanical clean for "eye crusties" and food staining while ensuring a calm, sting-free experience.
- Tear-Stain & Debris Removal The extra-mild formula softens and lifts dried ocular discharge and food residue from whiskers without the need for aggressive scrubbing or multiple rinses.
- Waterless Station Fixes Perfect for "Tidy Up" services or cleaning a "water beard" at the scissoring station. It allows you to sanitize the face and neutralize odors without taking the dog back to the wet area.
- Hypoallergenic Specialty Sulfate-free and paraben-free, making it the safest choice for brachycephalic breeds (like Bulldogs or Pugs) with deep skin folds that require meticulous hygiene.
Description
Salon Integration Guide
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The Pre-Soak: Apply to heavy eye-staining at the start of the bath. Let it sit for 60 seconds to break down proteins; the debris will rinse away effortlessly.
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The "Dry-Finish": Use it to spot-clean food or saliva spots discovered during the drying or scissoring stage for a crisp, professional finish.
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Pro Tip: Use a fine-toothed facial comb after applying the foam to flick away softened debris for a truly detailed result.
Specifications
Specifications
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Brand: Bio-Groom
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Formula: Tear-less, Unscented, Sulfate-free
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Applicator: Instant-foaming pump
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Size: 236ml
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Safe for: Dogs and Cats of all ages
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Compatibility: Will not wash off topical flea/tick treatments
Precautions:
FOR PET USE ONLY. Not for human or animal consumption. Follow instructions closely. Avoid contact direct with eyes. In case of eye contact, rinse well with water. If there is any irritation, discontinue use and seek medical attention. Keep out of reach of children and pets.
Grooming tips
Best used with a pin brush, slicker brush or grooming comb
For help choosing the right tool for your needs, check the Brushes & Combs Guide
Delivery
When will my order leave?
Same day dispatch for orders placed before 1pm Mon-Fri. Orders placed over the weekend or public holiday will be dispatched next business day.
When will my order arrive?
For New Zealand orders, most parcels arrive 1-3 working days after they've left us. Allow an extra day or two for rural delivery and oversized orders.
For Australian orders, estimated delivery is 3 to 7 working days after they've left us.
How much is shipping?
Shipping is estimated by weight and starts from $4.80. The website works out shipping in checkout, before you pay.
Are you in stock?
Stock levels on our website are live. What's showing in stock online is physically in stock in our NZ warehouse, ready to ship. Please note we do not work with back-orders.
My delivery question is not answered here
Head to the HELP section, and search for more answers.
Returns & Guarantees
At AllGroom, we stand by our products and want you to be completely happy with your purchase, but if something goes wrong or you’re not satisfied, please reach out to us—we’re here to help!
Can I return what I've purchased?
If you’d like to return an item, please head to our contact page and fill out the return request form. We’ll be in touch to guide you through the process.
Change of Mind Returns
We offer a 7-Day Peace of Mind return policy.
If you've purchased the wrong item, size, or no longer need it, you can return it for an exchange or refund. Just make sure to contact us within 7 days of the products arrival.
Please be aware we can only accept items for return that are 100% brand new, unused and in resalable condition. Used or tested items are not eligible for a return. For change of mind returns, the customer is responsible for return shipping costs.
Can I choose a refund, store credit, or exchange?
As long as your item is unused, and you have contacted us within 7 days of the products arrival, you can return your item for your choice of a refund or an exchange. We are unable to offer store credit.
For exchanges, you can use the value toward any other item of equal or greater value, with any additional shipping costs covered by you.
Refunds will be processed to the original payment method or your nominated bank account, minus a 2.5% processing fee.
Can previous orders be discounted if there’s a promotion later?
Promotional pricing is only valid for orders placed during the promotional period. We do not offer price adjustments, refunds, or store credit for orders placed before or after a promotion. All orders are charged at the price shown at checkout, and online prices are subject to change at any time.
If a promo code or discount isn’t applying during checkout, please take a screenshot of the error and contact us at support@allgroom.co.nz before placing your order so we can assist.
Warranty Returns
All items we sell come with a 12-month manufacturer’s warranty, covering defects caused by manufacturing faults, but not wear and tear or misuse. For more about warranties and what’s covered, click here.
How do I Request a Warranty Return?
If you believe your product has a fault or defect, please head to our contact page and fill out the return request form. We’ll be in touch to help resolve the issue, and we’ll cover the cost of return postage if needed.
Can I choose a repair, refund, or replacement?
If possible, we always aim to repair first. We have authorised technicians available for every brand we sell. If a repair is not possible, then we will provide a replacement. If a replacement unit is not available, we will offer a refund.
Damaged Items
While we do our best to package every parcel safely, rough handing can lead to a less than ideal unboxing experience. If you receive a broken or damaged product, please let us know as soon as possible and send us an email to support@allgroom.co.nz with photo evidence of the damage.
Need More Information?
If you still have questions about warranty claims, returns, or any other queries, please check out our detailed Returns Page for more information. Alternatively, feel free to contact us directly—we’re happy to help!