Bio-Groom So-Gentle is a pure and natural, very gentle, hypo-allergenic, tearless shampoo. Tested to ensure extreme mildness by in vitro methods (a non-animal testing procedure). It is exceptionally mild, recommended for allergy prone dogs, cats, puppies and kittens, for sensitive skin and when tearless shampoo is needed. It cleanses thoroughly without stripping the natural, protective oils from skin and coat. Results in a beautiful, shiny coat. Rinses out easily and completely, leaving no irritating residue behind. Cleansers including Coconut Oil are derived from renewable and biodegradable sources. No perfumes, dyes, parabens or thickeners. Free of common allergens. Safe to use with topical flea and tick treatments. Gentle enough for puppies and kittens also. Soap free. Sulfate free. Includes a herbal blend of botanicals to help soothe and nourish sensitive skin and coat. Soothing Aloe Vera and Chamomile with nourishing Lanolin. Fresh, clean scent from Rosemary and Mint.
TIP: This is a concentrated formula so can be used full strength or diluted with 2 parts water. Also available in 3.8L size.
Wet the coat thoroughly with warm water. Apply So-Gentle and work well through the coat. Massage in. Rinse out thoroughly. Dry and groom as usual. Concentrate can be used full strength or diluted.
When will my order leave?
Most orders leave the same day if placed by midday Monday to Friday. Orders on weekends, public holidays, or for large products (eg: dryers, tubs, tables), usually leave the next working day.
When will my order arrive?
Most orders arrive 1 to 2 working days after they've left us. Larger items may take 2 to 4 working days. Allow 1 to 2 days extra for rural delivery. If your order combines larger and smaller items, larger items may arrive a day or two after smaller items. Please be aware of delivery delay updates from our courier partners here for smaller orders and here for larger orders.
How much is shipping?
Shipping starts from $3 for small, light items. Most orders are maximum $5 for standard shipping for orders up to 10kgs. Add $4 for rural delivery. Bulk shipping rates apply for orders over 10kgs or high-volume products (such as tables, tubs, dryers and bulk shampoo). The website works out shipping in checkout, before you pay.
Are you in stock?
Stock levels on our website are live. What's showing in stock online is physically in stock in our NZ warehouse, ready to ship.
My delivery question is not answered here
Head to the HELP section, and search for more answers.
Returns & Guarantees
AllGroom is proud to offer the best grooming brands at affordable prices, without compromising service and support. However, if something goes wrong or you’re not completely satisfied with a product you’ve purchased from us, please let us know right away. We stand by our products and we’d like the chance to put it right.
Can I return what I've purchased?
By law we don't have to accept change of mind returns, so before you buy, please check with us first if you're not 100% sure if a product matches your needs. Keep in mind a change of mind return is not the same as a warranty return (for a suspected fault or defect), but purchasing the wrong product is considered change of mind.
Check here to find out which type of return applies to your situation, then get in touch so we can approve your return.
Is my product cover under warranty?
On the rare occasion a product is faulty, has a defect, or fails to work as described, we'd like the chance to put it right. Depending on how long you've had it and what is wrong, we might get it repaired, replaced or refunded. To find out your options, click here.