Can I cancel my order?
Although we cannot normally cancel an order once placed, if you let us know fast enough, before your order has been packed, we may be able to assist.
Please double check that you order is what you want. You can edit your order before you pay by editing your Cart to change a quantity, remove, or add other products, however we usually cannot cancel an order after it has been placed.
If you have had a change in circumstances, please get in touch asap before your order has been packed. Check our Contact page for ways to get in touch.
If we see your cancellation request in time, we can cancel your order for a refund minus a $10 admin fee. The admin fee helps to cover staff time and bank fees.
If you paid by credit card we can process the refund the same day, straight back on to the credit card used, which will show at your end in 1 to 2 working days (depending on your bank).
If you paid by zip pay the process is different and can take longer.
If in doubt, get in touch here.