Can I return a product I've purchased?

If the product isn't working like it should:

If a product you bought from us has a suspected fault or defect, please request a return on our contact page here. We'll check to make sure you're covered by the warranty, and will usually repair or replace it, depending on what's wrong. Our repairer must be given a chance to inspect the item first to determine the cause. You can read more about warranty returns here. 

If there's nothing wrong with the product:

If there's nothing wrong with the product and you've simply changed your mind or you ordered the wrong product by mistake, we offer a 7-Day Piece Of Mind return window. 

How does a Change of Mind Return work?

To request a return, please fill out the return request form on our contact page here. Make sure to contact us within 7 days of the products arrival to pre-approve your return. Please be aware we can only accept items for return that are 100% brand new, unused and in resalable condition. Used or tested items are not eligible for a return. 

Can I choose a refund, store credit, or exchange?

As long as your item is unused, and you have contacted us within 7 days of the products arrival, you can return your item for your choice of a refund or an exchange. We are unable to offer store credit.

For exchanges, you can use the value toward any other item of equal or greater value, with any additional shipping costs covered by you.

Refunds will be processed to the original payment method or your nominated bank account, minus a 2.5% processing fee.

Things to know before sending a return

Like any type of return, change of mind returns must be pre-approved. Please contact us before sending any products back.

We are unable to accept returns of any products that you have opened, tested or used. They must be 100% brand new in every way. If the product present signs of usage or if we're unable to resell it, we will send it back to you.

All shipping costs must be covered by the customer. This includes returning the item to us, and the dispatch of your exchanged goods. 

We highly recommend returning products using a track and trace courier option. Many items we sell have a high value and we don't want anything to go missing or get damaged. Package them well so they arrive in brand new condition. The parcel is your responsibility until it has been received by us. 

Item(s) for exchange must be of equal or greater value than the returned item, excluding shipping.

All refunds will incur a 2.5% deduction to cover bank and processing fees. Shipping fees will not be refunded if the service has been completed.