Virbac Epi-Otic Ear and Skin Cleaner in 237ml is an ideal routine ear cleanser for dogs, cats, puppies, and kittens of any age. A broad-spectrum antimicrobial, alcohol free formula that treats and protects against a wide range of infections. Removes crusts and wax for clean ears. Cleans without irritation and has a drying action within the ear canal. Ideal for dogs that swim. See more below.
Description
Use Virbac Epi-Otic Ear and Skin Cleaner for routine cleansing, apply 2–3 times a week as needed. Routine ear cleansing can be performed after shampooing or swimming to help minimise excessive moisture within the ear canal as this may contribute to infection and inflammation. Before application of medicated treatment, use Epi-Otic daily. As a preventative maintenance, use Epi-Otic weekly to reduce the risk of recurrence and to reinforce the benefit of therapy. Cleaning your dog’s ears before applying medication can help make the treatment more effective; by removing any excess wax, discharge or debris, the active ingredients in the treatment can work where they are needed.
Composition: Lactic Acid 25mg/mL, Salicylic Acid 1.1 mg/mL. Avoid contact with eyes and skin. Do not inhale vapour. Product is poisonous if swallowed. Store below 30°C.
Always read the label in full before use, and use only as directed. Ear problems should be treated following the advice of your Veterinarian.
DIRECTIONS FOR USE
1. Hold the ear flap and lift it into a vertical position.
2. Aim tip of bottle into the ear canal and squeeze the bottle to apply solution liberally, enabling a flushing action.
3. Without letting go of the ear flap, gently massage the base of the ear, downward and inward in order to disperse Epi-Otic throughout the ear canal for 1 minute. Then allow the pet to shake its head.
4. Remove the excess fluid and debris with a ball of cotton wool or tissue and also clean the inside of the ear flap.
5. Repeat steps 1–4 until the excess fluid no longer looks dirty
Specifications
Handle with care. Always read the label in full before use, and use only as directed. Ear problems should be treated following the advice of your Veterinarian.
Avoid contact with eyes.
Do not inhale vapour.
Product is poisonous if swallowed.
Keep the box so full instructions and precautions are always on hand.
Delivery
When will my order leave?
Same day dispatch for orders placed before 1pm Mon-Fri. Orders placed over the weekend or public holiday will be dispatched next business day.
When will my order arrive?
For New Zealand orders, most parcels arrive 1-3 working days after they've left us. Allow an extra day or two for rural delivery and oversized orders.
For Australian orders, estimated delivery is 3 to 7 working days after they've left us.
How much is shipping?
Shipping is estimated by weight and starts from $4.80. The website works out shipping in checkout, before you pay.
Are you in stock?
Stock levels on our website are live. What's showing in stock online is physically in stock in our NZ warehouse, ready to ship. Please note we do not work with back-orders.
My delivery question is not answered here
Head to the HELP section, and search for more answers.
Returns & Guarantees
At AllGroom, we stand by our products and want you to be completely happy with your purchase, but if something goes wrong or you’re not satisfied, please reach out to us—we’re here to help!
Can I return what I've purchased?
If you’d like to return an item, please head to our contact page and fill out the return request form. We’ll be in touch to guide you through the process.
Change of Mind Returns
We offer a 7-Day Peace of Mind return policy.
If you've purchased the wrong item, size, or no longer need it, you can return it for an exchange or refund. Just make sure to contact us within 7 days of the products arrival.
Please be aware we can only accept items for return that are 100% brand new, unused and in resalable condition. Used or tested items are not eligible for a return. For change of mind returns, the customer is responsible for return shipping costs.
Can I choose a refund, store credit, or exchange?
As long as your item is unused, and you have contacted us within 7 days of the products arrival, you can return your item for your choice of a refund or an exchange. We are unable to offer store credit.
For exchanges, you can use the value toward any other item of equal or greater value, with any additional shipping costs covered by you.
Refunds will be processed to the original payment method or your nominated bank account, minus a 2.5% processing fee.
Warranty Returns
All items we sell come with a 12-month manufacturer’s warranty, covering defects caused by manufacturing faults, but not wear and tear or misuse. For more about warranties and what’s covered, click here.
How do I Request a Warranty Return?
If you believe your product has a fault or defect, please head to our contact page and fill out the return request form. We’ll be in touch to help resolve the issue, and we’ll cover the cost of return postage if needed.
Can I choose a repair, refund, or replacement?
If possible, we always aim to repair first. We have authorised technicians available for every brand we sell. If a repair is not possible, then we will provide a replacement. If a replacement unit is not available, we will offer a refund.
Damaged Items
While we do our best to package every parcel safely, rough handing can lead to a less than ideal unboxing experience. If you receive a broken or damaged product, please let us know as soon as possible and send us an email to support@allgroom.co.nz with photo evidence of the damage.
Need More Information?
If you still have questions about warranty claims, returns, or any other queries, please check out our detailed Returns Page for more information. Alternatively, feel free to contact us directly—we’re happy to help!