seller
ALLGROOM BEST SELLER
Fidos Everyday Shampoo in the 5 litre size is one of our best selling shampoos (also available in 20 litre, 1 litre, 500ml and 250ml sizes). Called Everyday shampoo for a reason, it won't dry or strip the coat of its natural oils. Soap-free and hypoallergenic for sensitive or allergic pets (great on your own skin too for professional groomers). Moisturises the coat and actually lifts soil and dirt off the hair for quick, easy rinsing.
Description
Fido's Everyday Shampoo suspends soil in the coat for easy rinsing, speeding up bathing time for busy groomers. You can tell a Fidos dog by the extremely fresh, clean-smelling scent unique to Fidos products, called GFF (Genuine Fidos Fragrance).
Soap free and hypoallergenic for sensitive pets, it moisturises the skin and hair for a difference you'll see and feel.
The unique formula won't strip topical flea control products from the skin, so doesn't require re-application of longer-acting flea control products, ideal for dogs that need more frequent bathing.
Specifications
Thoroughly wet the pet all over and pour on at least 20 ml along the backline. Work into a good lather over the entire body. Rinse off and dry thoroughly. Use as often as required. Will not harm effectiveness of topical flea control products. Use it as often as you would use your own shampoo, won't strip or dry the coat.Delivery
When will my order leave?
Same day dispatch for orders placed before 1pm Mon-Fri. Orders placed over the weekend or public holiday will be dispatched next business day.
When will my order arrive?
For New Zealand orders, most parcels arrive 1-3 working days after they've left us. Allow an extra day or two for rural delivery and oversized orders.
For Australian orders, estimated delivery is 3 to 7 working days after they've left us.
How much is shipping?
Shipping is estimated by weight and starts from $4.80. The website works out shipping in checkout, before you pay.
Are you in stock?
Stock levels on our website are live. What's showing in stock online is physically in stock in our NZ warehouse, ready to ship. Please note we do not work with back-orders.
My delivery question is not answered here
Head to the HELP section, and search for more answers.
Returns & Guarantees
At AllGroom, we stand by our products and want you to be completely happy with your purchase, but if something goes wrong or you’re not satisfied, please reach out to us—we’re here to help!
Can I return what I've purchased?
If you’d like to return an item, please head to our contact page and fill out the return request form. We’ll be in touch to guide you through the process.
Change of Mind Returns
We offer a 7-Day Peace of Mind return policy.
If you've purchased the wrong item, size, or no longer need it, you can return it for an exchange or refund. Just make sure to contact us within 7 days of the products arrival.
Please be aware we can only accept items for return that are 100% brand new, unused and in resalable condition. Used or tested items are not eligible for a return. For change of mind returns, the customer is responsible for return shipping costs.
Can I choose a refund, store credit, or exchange?
As long as your item is unused, and you have contacted us within 7 days of the products arrival, you can return your item for your choice of a refund or an exchange. We are unable to offer store credit.
For exchanges, you can use the value toward any other item of equal or greater value, with any additional shipping costs covered by you.
Refunds will be processed to the original payment method or your nominated bank account, minus a 2.5% processing fee.
Warranty Returns
All items we sell come with a 12-month manufacturer’s warranty, covering defects caused by manufacturing faults, but not wear and tear or misuse. For more about warranties and what’s covered, click here.
How do I Request a Warranty Return?
If you believe your product has a fault or defect, please head to our contact page and fill out the return request form. We’ll be in touch to help resolve the issue, and we’ll cover the cost of return postage if needed.
Can I choose a repair, refund, or replacement?
If possible, we always aim to repair first. We have authorised technicians available for every brand we sell. If a repair is not possible, then we will provide a replacement. If a replacement unit is not available, we will offer a refund.
Damaged Items
While we do our best to package every parcel safely, rough handing can lead to a less than ideal unboxing experience. If you receive a broken or damaged product, please let us know as soon as possible and send us an email to support@allgroom.co.nz with photo evidence of the damage.
Need More Information?
If you still have questions about warranty claims, returns, or any other queries, please check out our detailed Returns Page for more information. Alternatively, feel free to contact us directly—we’re happy to help!