Tackle tough tangles and mats with confidence using our comprehensive Detangle Kit. This curated selection of professional-grade tools and products is your ultimate weapon against knots, transforming a stressful task into a smooth and manageable bonding experience with your furry friend. Say goodbye to painful pulling and hello to a healthy, beautiful, and tangle-free coat.
Description
Mats and tangles are more than just a cosmetic issue; they can be painful for your dog, pulling on their skin and potentially hiding irritations, parasites, or hotspots. For dogs with long, thick, or double coats, regular and effective detangling is essential for their comfort and health. Quick, daily brushing alone isn't always enough to work through stubborn knots.
Our Detangle Kit provides a complete, step-by-step system to safely and effectively remove existing tangles and prevent new ones from forming. The process begins in the bath with a specialised shampoo that adds moisture and slip to the coat, loosening knots before you even pick up a brush. Following the bath, the de-matting spray works on both wet and dry fur, conditioning the hair to allow brushes and combs to glide through with ease. Finally, the professional-quality slicker brush works to break up mats, remove loose undercoat, while the comb helps you check your work and ensure the coat is clear and smooth right down to the skin.
By incorporating this routine, you not only keep your dog looking their best but also prevent the discomfort and potential health problems associated with a matted coat.
For more information on how to remove mats, you can check out our guide here.
Specifications
What's included in this kit:
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Groom Professional Almond Detangle Shampoo: This conditioning shampoo is the perfect first step, formulated to help loosen knots and tangles during the wash, making the coat more manageable for brushing.
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Hydra Professional Ultra Dematting and Finishing Spray: A powerful detangling aid that can be used on a wet or dry coat. It reduces friction and helps break down mats, leaving the fur soft, shiny, and easier to maintain.
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Andis Self Cleaning Slicker Brush: The essential tool for removing loose hair and undercoat—the primary cause of matting. The fine wire bristles penetrate the coat to work on tangles, and the self-cleaning feature makes cleanup effortless.
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Andis 7.5" Comb: The perfect finishing tool. After brushing, run the comb through the coat to find any small, hidden tangles the brush may have missed, ensuring your dog is 100% tangle-free from root to tip.
Delivery
When will my order leave?
Same day dispatch for orders placed before 1pm Mon-Fri. Orders placed over the weekend or public holiday will be dispatched next business day.
When will my order arrive?
For New Zealand orders, most parcels arrive 1-3 working days after they've left us. Allow an extra day or two for rural delivery and oversized orders.
For Australian orders, estimated delivery is 3 to 7 working days after they've left us.
How much is shipping?
Shipping is estimated by weight and starts from $4.80. The website works out shipping in checkout, before you pay.
Are you in stock?
Stock levels on our website are live. What's showing in stock online is physically in stock in our NZ warehouse, ready to ship. Please note we do not work with back-orders.
My delivery question is not answered here
Head to the HELP section, and search for more answers.
Returns & Guarantees
At AllGroom, we stand by our products and want you to be completely happy with your purchase, but if something goes wrong or you’re not satisfied, please reach out to us—we’re here to help!
Can I return what I've purchased?
If you’d like to return an item, please head to our contact page and fill out the return request form. We’ll be in touch to guide you through the process.
Change of Mind Returns
We offer a 7-Day Peace of Mind return policy.
If you've purchased the wrong item, size, or no longer need it, you can return it for an exchange or refund. Just make sure to contact us within 7 days of the products arrival.
Please be aware we can only accept items for return that are 100% brand new, unused and in resalable condition. Used or tested items are not eligible for a return. For change of mind returns, the customer is responsible for return shipping costs.
Can I choose a refund, store credit, or exchange?
As long as your item is unused, and you have contacted us within 7 days of the products arrival, you can return your item for your choice of a refund or an exchange. We are unable to offer store credit.
For exchanges, you can use the value toward any other item of equal or greater value, with any additional shipping costs covered by you.
Refunds will be processed to the original payment method or your nominated bank account, minus a 2.5% processing fee.
Warranty Returns
All items we sell come with a 12-month manufacturer’s warranty, covering defects caused by manufacturing faults, but not wear and tear or misuse. For more about warranties and what’s covered, click here.
How do I Request a Warranty Return?
If you believe your product has a fault or defect, please head to our contact page and fill out the return request form. We’ll be in touch to help resolve the issue, and we’ll cover the cost of return postage if needed.
Can I choose a repair, refund, or replacement?
If possible, we always aim to repair first. We have authorised technicians available for every brand we sell. If a repair is not possible, then we will provide a replacement. If a replacement unit is not available, we will offer a refund.
Damaged Items
While we do our best to package every parcel safely, rough handing can lead to a less than ideal unboxing experience. If you receive a broken or damaged product, please let us know as soon as possible and send us an email to support@allgroom.co.nz with photo evidence of the damage.
Need More Information?
If you still have questions about warranty claims, returns, or any other queries, please check out our detailed Returns Page for more information. Alternatively, feel free to contact us directly—we’re happy to help!