Grooming delicate areas like eyes and ears requires the right tools for the job. Our specially currated Eye & Ear Care Kit delivers just that, combining gentle, effective cleaners with a precision mini-trimmer for safe and accurate results. Confidently manage everything from tear stains to ear hygiene and keep your dog comfortable, healthy, and looking sharp.
Description
Proper hygiene for your dog's eyes and ears is crucial for preventing common health issues and ensuring their overall comfort. Buildup from tear stains and daily discharge can lead to skin irritation and odours, while excess wax, dirt, and moisture in the ears can create a breeding ground for painful infections. Overgrown fur in these delicate areas can obstruct vision, trap debris, and reduce vital airflow to the ear canal.
Our Eye & Ear Care Kit provides a complete, gentle solution for this essential maintenance. The system starts with a dedicated cleaner to safely wash away tear stains and facial grime without irritating the eyes. For the ears, the convenient cleansing wipes make it simple to regularly remove wax and dirt from the outer ear, preventing buildup and keeping them fresh. Also included in this kit is the waterproof mini trimmer, a tool designed for safe and precise detail work. Use it to carefully trim the hair between your dog's eyes to ensure clear vision, clear fur from the inner ear flap to improve air circulation, and even tidy up the fur between paw pads to increase traction and prevent matting.
By incorporating these tools into your routine, you can prevent common problems before they start, keeping your dog looking, seeing, and hearing their best.
Specifications
What's included in this kit:
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Hydra Eye & Face Cleaner: A gentle, non-irritating solution specifically formulated to clean the delicate areas around the eyes and face, effectively removing tear stains and daily grime.
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Furrish Ear Cleansing Wipes: These convenient, pre-moistened wipes make it easy to regularly remove wax and dirt from your dog's ears, helping to prevent odours and infections.
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Shernbao Waterproof Mini Trimmer: A compact and quiet trimmer designed for safety and precision. It's perfect for detailed work like clearing fur from around the eyes, inside the ears, and between the paw pads.
Delivery
When will my order leave?
Same day dispatch for orders placed before 1pm Mon-Fri. Orders placed over the weekend or public holiday will be dispatched next business day.
When will my order arrive?
For New Zealand orders, most parcels arrive 1-3 working days after they've left us. Allow an extra day or two for rural delivery and oversized orders.
For Australian orders, estimated delivery is 3 to 7 working days after they've left us.
How much is shipping?
Shipping is estimated by weight and starts from $4.80. The website works out shipping in checkout, before you pay.
Are you in stock?
Stock levels on our website are live. What's showing in stock online is physically in stock in our NZ warehouse, ready to ship. Please note we do not work with back-orders.
My delivery question is not answered here
Head to the HELP section, and search for more answers.
Returns & Guarantees
At AllGroom, we stand by our products and want you to be completely happy with your purchase, but if something goes wrong or you’re not satisfied, please reach out to us—we’re here to help!
Can I return what I've purchased?
If you’d like to return an item, please head to our contact page and fill out the return request form. We’ll be in touch to guide you through the process.
Change of Mind Returns
We offer a 7-Day Peace of Mind return policy.
If you've purchased the wrong item, size, or no longer need it, you can return it for an exchange or refund. Just make sure to contact us within 7 days of the products arrival.
Please be aware we can only accept items for return that are 100% brand new, unused and in resalable condition. Used or tested items are not eligible for a return. For change of mind returns, the customer is responsible for return shipping costs.
Can I choose a refund, store credit, or exchange?
As long as your item is unused, and you have contacted us within 7 days of the products arrival, you can return your item for your choice of a refund or an exchange. We are unable to offer store credit.
For exchanges, you can use the value toward any other item of equal or greater value, with any additional shipping costs covered by you.
Refunds will be processed to the original payment method or your nominated bank account, minus a 2.5% processing fee.
Warranty Returns
All items we sell come with a 12-month manufacturer’s warranty, covering defects caused by manufacturing faults, but not wear and tear or misuse. For more about warranties and what’s covered, click here.
How do I Request a Warranty Return?
If you believe your product has a fault or defect, please head to our contact page and fill out the return request form. We’ll be in touch to help resolve the issue, and we’ll cover the cost of return postage if needed.
Can I choose a repair, refund, or replacement?
If possible, we always aim to repair first. We have authorised technicians available for every brand we sell. If a repair is not possible, then we will provide a replacement. If a replacement unit is not available, we will offer a refund.
Damaged Items
While we do our best to package every parcel safely, rough handing can lead to a less than ideal unboxing experience. If you receive a broken or damaged product, please let us know as soon as possible and send us an email to support@allgroom.co.nz with photo evidence of the damage.
Need More Information?
If you still have questions about warranty claims, returns, or any other queries, please check out our detailed Returns Page for more information. Alternatively, feel free to contact us directly—we’re happy to help!